Return and Exchange Policy for Greening.pk

Effective Date: January 1, 2025

At Greening.pk, we aim to provide the best shopping experience by ensuring customer satisfaction. If you are not completely satisfied with your purchase, this Return and Exchange Policy outlines how you can return or exchange your items.

1.

Eligibility for Returns and Exchanges

  • Timeframe: Returns and exchanges must be requested within 7 days of delivery.
  • Condition: Items must be unused, in their original condition, with all tags, labels, and packaging intact.
  • Non-Returnable Items:
    Customized or special-order items.
    Items damaged due to misuse or improper handling.

2.

How to Initiate a Return or Exchange

  • Contact Us:Email us at support@greening.pk or call us at +92 311 2832978.
    Provide your order number, photos of the item, and the reason for the return or exchange.
  • Approval:Once approved, you will receive instructions for returning the item.
  • Shipping:Pack the item securely and ship it to the provided address.
    Customers are responsible for return shipping costs unless the product is damaged or defective.

3.

Refund Process

  • Refunds will be processed to the original payment method within 5–7 business days of receiving and inspecting the returned item.
  • If the returned item does not meet the criteria, it will be sent back to you, and no refund will be issued.

4.

Exchanges

  • Exchanges are available for the same product in a different size or color, subject to availability.
  • If the desired item is unavailable, you may choose store credit for future purchases

5.

Damaged or Defective Items

  • If you receive a damaged or defective product, notify us within 48 hours of delivery with clear photos of the item and packaging.
  • We will cover the return shipping costs and send a replacement free of charge.

6.

Important Notes

  • Returns and exchanges are processed only after the returned item has been received and inspected.
  • Greening.pk reserves the right to deny a return or exchange if the item does not meet the eligibility criteria.

7.

Contact Us

For any questions or assistance with returns or exchanges, feel free to contact us:

  • Email: support@greening.pk
  • Phone: +92 311 2832978
  • Address: Plot No.A/2, Suite No. G-2, Hasnain Arcade, Nazimabad No.5, Karachi, Pakistan
  • Customer Support Hours: Open 7 days a week, 10:00 am – 10:00 pm